Quality Management exam (TEM 309) from BUTEX's own 2024 Level-3 Term-I finals. Questions cover TQM features with quality circles, cost of quality equations, fishbone diagrams, lean concepts like Muda and 5S, and ISO 9000, 14000 and 26000 standards.
Level-3 Term-I, Final Exám-2024
Subject: Quality Management (Code: TEM 309)
Time: 3.0 Hrs. Full Marks: 72
(Use separate answer script for Part: A and Part: B)
(All parts of a question must be answered consecutively)
Part: A
(Answer any three questions)
1. (a) Define TQM and its features.
(b) Briefly explain rules for quality circles according to TQM.
(c) Show the development of a corporate orientation of TQM with suitable diagram.
[2+4+6=12]
2. (a) Explain CoQ = CoGQ + CoPQ according to cost of quality.
(b) Write short notes on Pareto’s Law & PDCA cycle.
(c) Discuss how to create and use a Cause-and-Effect (Fishbone) diagram.