Quality Management paper (TEM 309) from BUTEX affiliated colleges' 2023 Level-3 Term-I finals. Questions address Garvin's dimensions, QFD and FMEA tools, Deming's 14 principles, TQM implementation obstacles, lean management, 5S, Six Sigma, and KAIZEN.
Level-3 Term-I, Final Exám-2023
Subject: Quality Management (Code: TEM 309)
Time: 3.0 Hrs. Full Marks: 72
(Use separate answer script for Part: A and Part: B)
(All parts of a question must be answered consecutively)
Part: A
(Answer any three questions)
1. (a) What is Quality? Describe quality management components briefly.
(b) Mention the dimensions of quality according to Garvin (1987).
(c) What are the responsibilities of a QC officer?
[4+4+4 = 12]
2. (a) Define feed forward, concurrent and feedback control.
(b) What is QFD? Describe the house of quality / QFD matrix.
(c) Define FMEA. What does FMEA consist of?
[3+5+4 = 12]