Quality Management paper (TEM 309) from the 2021 Level-3 Term-I finals, BUTEX affiliated colleges. Includes quality management evolution, benchmarking types, 5S and Lean Six Sigma, PDCA cycles, MTTR and MTTF reliability terms, SPC tools, and fishbone diagrams.
Level-3 Term-I, Final Exám-2021
Subject: Quality Management (Code: TEM 309)
Time: 3.0 Hrs. Full Marks: 72
(Use separate answer script for Part: A and Part: B)
(All parts of a question must be answered consecutively)
Part: A
(Answer any three questions)
1. (a) What is Quality? Write the evolution of Quality Management.
(b) Write a generic strategic planning process of Quality.
(c) Briefly describe Deming’s 14 principles on Quality.
(d) Discuss the role of a Quality Control Officer.
[3+3+4+2 = 12]
2. (a) What is benchmarking? Discuss the types of benchmarking.
(b) What is Lean Management? Briefly describe the objectives of Lean Management.
(c) Write short notes on (i) 5’S system (ii) Lean Six Sigma.