Quality Management exam (TEM 309) from BUTEX affiliated colleges' 2020 Level-3 Term-I finals. Questions cover quality assurance versus control, TQHRM, Deming's 14 principles, fault tree analysis, house of quality, benchmarking, lean management, and Six Sigma models.
Level-3 Term-I, Final Exám-2020
Subject: Quality Management (Code: TEM 309)
Time: 3.0 Hrs. Full Marks: 72
(Use separate answer script for Part: A and Part: B)
(All parts of a question must be answered consecutively)
Part: A
(Answer any three questions)
1. (a) Define quality control and quality assurance.
(b) Differentiate between HRM and TQHRM.
(c) Write down the duties of a quality control officer.
(d) Describe different aspects of quality.
[2+2+4+4=12]
2. (a) What is quality management? Describe the components of quality management.
(b) Draw a pyramid of quality management system.